• SAFE and SECURE ORDERS at COLORATURA YARNS

SAFE and SECURE ORDERS at COLORATURA YARNS

 Shop with Confidence at coloraturayarns.com

At COLORATURA YARNS, we understand your concerns about online security.
That's one of the reasons we offer a Secure Order Promise
and maintain rigorous standards to ensure your personal information is safe
when you shop at coloraturayarns.com.

 What We Do to Protect Your Information
We use encryption technology to ensure the secure transmission of any personal information you provide while using llbean.com. All transactions at our site are conducted using 128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the web address (URL) in your browser window: the first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption. The "s" in "https" stands for "secure." 

What You Can Do
Popular Web browsers (such as Internet Explorer, Firefox, AOL Explorer and Safari) support SSL technology. To ensure you're getting the best protection available, we recommend using the latest version of your browser software and downloading security updates as they become available.

 Note: Email is not a secure form of communication. Please do not send us your credit card number or other personal information via email. Our Live Help feature is secure, but we ask that you not send us credit card information during any Live Help session.

Your Privacy Rights
We appreciate the trust you place in COLORATURA YARNS, and we are committed to respecting your privacy and the security of your personal information. Our privacy policy, updated on July 1, 2008, describes the information we collect and how we use it.

Information We Collect
We collect information (including name, address, telephone number, email address, transaction information and credit card information) when you place an order on our Web site. We maintain the data that you provide us, along with a record of your purchases, in a secure database. 

Information We Share with Others and Your Privacy Rights
We do not share your information with other companies.

Cookies and Pixel Tags
A cookie is a small data file that is stored by your Web browser on your computer. Cookies enable you to place an order on our Web site. They also allow us to enhance and personalize your online shopping experience, so that the information you receive is more relevant to you.For example, we use cookies to:

• Remember what items are in your Shopping Bag
• Recognize you when you return to our Web site
• Enable you to use Express Checkout, if you have created an account at llbean.com
• Study how our customers navigate through our Web site and which products they request in site searches

If you set your browser to refuse cookies, please call us at 1-800-887-9276 to place your order.We also use pixel tags – tiny graphic images – to tell us what parts of our Web site you have visited or to measure the effectiveness of any searches you may do on our site. Pixel tags also enable us to send you email in a format you can read and let us know when you have opened an email message from us.

How We Use Email
When you provide us your email address, we may send you emails necessary to process your order, respond to a request, provide customer service, or promote products or services. For example, after you place an order at coloraturayarns.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

Updating or Reviewing Your Information
To update your customer information (name, address, telephone number and email address), please contact us at the address above.  A limited amount of purchase information may also be available to you. To protect your privacy, we will need to validate your identity before you update or review your information.

Security
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you.

Policy Changes
From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy notice. If our information practices change, we will post these changes on our Web site. We encourage you to review our privacy policy periodically.

Questions or Comments?
For questions, comments or assistance, we invite you to contact us.

Return Policy
All items purchased within 30 days may be returned, with a copy of the sales receipt, for exchange, credit or full refund, provided the product is in good saleable condition. All products are carefully examined for defects before being shipped. If you find an item defective within 30 days, we will honor our return policy.Based on our return policy we will do what is fair and responsible to keep you, our customer, happy. We will do what it takes to produce quality products for our customers to enjoy. Your comments critiquing our products and service are always appreciated and encouraged.

Shipping Charges
Flat rate up to 16 oz = $4.95
Flat rate above 16 oz up to 7 lbs = $10.35
Flat rate above 7lbs = actual rate